Shipping & Cancellation Policy
At Carpet Emporio, we aim to process and deliver orders safely and on time. This policy explains our shipping and order cancellation terms.
1. Shipping Charges
Shipping is free across India on every order.
2. Delivery Time
- Ready-to-ship carpets: delivered in about 12–15 days from the date of order.
- Made-to-order and custom carpets: delivered in about 25–35 days from the date of order.
These are estimated timelines. Delays may occur due to weather conditions, public holidays, logistics issues, or courier partner operations.
Tracking details will be shared by message or email once your order is shipped.
3. Address & Delivery Responsibility
Customers must provide complete and accurate delivery details at the time of ordering.
Carpet Emporio is not responsible for delivery failure due to:
- Incorrect address
- Incomplete contact information
- Customer unavailable at delivery location
If a shipment is returned to us due to failed delivery, re-shipping charges may apply.
4. International Shipping
We ship internationally on request. International shipping charges are shown at checkout.
- Customs duties, import taxes, or local charges (if applicable) are the responsibility of the customer
- Delivery timelines vary depending on destination country and customs clearance
5. Order Cancellation
Customers may request order cancellation before dispatch only.
- Orders cancelled before dispatch are eligible for a full refund
- Orders already shipped cannot be cancelled. You may still use our 10-day return, if eligible. See our Return & Refund Policy
- Custom or made-to-order carpets cannot be cancelled once production has started, as they are made specially according to customer requirements
To request cancellation, contact:
Email: carpetemporio.ce@gmail.com
WhatsApp / Phone: +91-7080909714
6. Refund for Cancelled Orders
Approved cancellation refunds are processed within 5–7 business days through the original payment method. Bank processing time may vary depending on the payment provider.